Consumer rights
Are the costs of your mobile phone contract or other contracts too high?
Are you unable to pay your bills? Do you have questions concerning financial matters?
If so, here’s where you can obtain information on the consumer advice centre and an overview of sources of advice and support.
Consumer Advice Centre
The Consumer Advice Centre in Bielefeld offers advice on various topics. As a fee may be payable, you should first ask whether the advice is free of charge.
Advice can be sought by telephone, in person or by e-mail.
August-Bebel-Straße 88
33602 Bielefeld
Phone: 0521 987876 -01
Consumer Advice Centre Bielefeld
Project “Get In”
“Get In” is a service offered by the consumer advice centre for immigrants, teachers and practitioners.
Phone 0211 3809-379
Contracts and complaints
If you have received defective goods or would like to cancel a contract, then you will find important information here:
Energy (electricity and gas)
If you want to change your electricity provider or have questions about your bill, you will find information here:
Financial matters and insurance
Here you will find information on many areas related to financial matters:
Financial matters and insurance
Digital world
Here you will find information on topics such as online commerce and social networks:
Food
You can find important information about food here:
Environment and household
Information on the environment and hazardous substances in household products can be found here:
Health and care
Here you can obtain information on matters such as patient rights and how you can provide for old age:
