Consumer rights

    Are the costs of your mobile phone contract or other contracts too high?

    Are you unable to pay your bills? Do you have questions concerning financial matters?

    If so, here’s where you can obtain information on the consumer advice centre and an overview of sources of advice and support.

    Consumer Advice Centre

    The Consumer Advice Centre in Bielefeld offers advice on various topics. As a fee may be payable, you should first ask whether the advice is free of charge.

    Advice can be sought by telephone, in person or by e-mail.

    August-Bebel-Straße 88
    33602 Bielefeld
    Phone: 0521 987876 -01

    Consumer Advice Centre Bielefeld

     

    Project “Get In”

    “Get In” is a service offered by the consumer advice centre for immigrants, teachers and practitioners.

    Phone 0211 3809-379

    Get In

     

    Contracts and complaints

    If you have received defective goods or would like to cancel a contract, then you will find important information here:

    Contracts and complaints

     

    Energy (electricity and gas)

    If you want to change your electricity provider or have questions about your bill, you will find information here:

    Energy

     

    Financial matters and insurance

    Here you will find information on many areas related to financial matters:

    Financial matters and insurance

     

    Digital world

    Here you will find information on topics such as online commerce and social networks:

    Digital world

     

    Food

    You can find important information about food here:

    Food

     

    Environment and household

    Information on the environment and hazardous substances in household products can be found here:

    Environment and household

     

    Health and care

    Here you can obtain information on matters such as patient rights and how you can provide for old age:

    Health and care